Financial Inclusion through Fintech: A Perspective of Unserved Populations in Developing Regions

Abstract

The study aims to understand the role of financial technology (fintech) in improving financial inclusion in developing regions, with a focus on populations that have not been served by traditional banking services. Through a qualitative approach involving in-depth interviews and field observations, the study identified four main themes: accessibility of fintech services, economic benefits for users, challenges in the use of technology, and the social role of fintech in society. The findings show that fintech opens up access to easier and more affordable financial services, helping low-income people to obtain microloans, save, and increase economic independence. However, challenges related to digital literacy, internet infrastructure, and data security are still obstacles that must be overcome. The study concludes that fintech has the potential to be an effective solution to increase financial inclusion in developing regions, especially if supported by increased digital literacy and the expansion of internet infrastructure.